How can a restaurant know who is calling before answering?
A restaurant knows who is calling before answering by connecting its business phone line to its till system with Caller ID. When the phone rings, the system matches the number to the customer list and shows the name, delivery address and last order, so the person answering can greet the customer by name and take the order in seconds.
What you need to set it up
Three things are needed: a business phone line that can send call events to a computer, a PC at the counter, and a restaurant system that keeps customers and orders together.
- A compatible business line (for example Swisscom with Go Integrator)
- A Windows PC at the counter
- A till system with a customer list, such as MyMenuo on the Pro Max or Business plan
What changes on a busy evening
Without Caller ID, each phone order starts with the same questions: name, street, number, floor. With it, a returning customer's card is already open when the call is answered, the address is confirmed with one question and the usual order can be repeated. New callers are saved with their first order.
When nobody can answer the phone
Caller ID helps the person who answers. For the calls nobody can take, a virtual attendant can answer, take the order and send it to the till. In MyMenuo, caller ID comes with Pro Max and Business, and the virtual attendant is an add-on for any paid plan.
FAQ
Do customers have to register for the restaurant to recognise them?
No. The customer is saved with the phone number on the first order, by phone or online, and is recognised from the next call.
Does it work in every country?
It depends on the phone operator, not on the country. The line must offer call events for computers. MyMenuo lists the operators known to offer it and confirms each case before installation.
Is the caller's data protected?
The till shows only the restaurant's own customer data, to staff who are logged in. Nothing is taken from outside sources.